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The DSRI Software suite is delivered and supported by DSRI in exchange for a yearly Software Support and Maintenance Fee (“Annual Fee”)

The Annual Fee is required for use of the software and for support, updates, bug-fixes, and new releases. DSRI will invoice recipient for the support and maintenance fee upon contract execution, and annually thereafter on the date on which the system was delivered and initial user training completed ("renewal date"). Upon receipt of this payment, DSRI will update the user’s USB key (Keylok) for another year.

DSRI retains the right to adjust the Annual Fee, and agrees to notify Recipient one (1) month prior to the automatic renewal date of fee adjustment. The acceptance of any change in the amount of the Annual Fee is in the Recipient’s sole discretion. Should Recipient choose to reject the price adjustment, Recipient shall so notify Provider in writing immediately. In such event, this Agreement will automatically terminate as of the date shown on Recipient’s written notice, and the Recipient shall return the Software to Provider within ten (10) business days of the date of termination of this Agreement. Support is available from 9am-5pm Central Time Mon-Fri, except for University Holidays. Support is via email, phone, or remotely via the TeamViewer MyQuickSupport application.

DSRI miniSim does not sell shipping services. When we know the exact ship date of your miniSim, we will notify you and you can organize shipping via your preferred carrier. Your possibilities include:

• Adamantine Spine Moving. A padded mover with locations in Iowa is our preferred carrier because of their attention to detail, their flexibility, their quality of service and their professional demeanor. We feel Adamantine best represents the way DSRI miniSim conducts business with our customers. Adamantine Spine will pick up your miniSim from us at no extra charge (crate building not required) carefully pad it, and stretch wrap it to protect from dust and debris and tie down to prevent undesirable movement. We box the peripherals for best protection and Adamantine will palletize. Adamantine hand delivers from our door to yours and is not deterred by stairs, elevators and loading docks. They are very good at scheduling delivery times that work best for our customers and their rates are typically lower than LTL freight. Contact Adamantine Spine Moving at 319-325-6683 or https://spinemoving.com/contact-us/.

• LTL Freight. Should you choose LTL (less than load) freight e.g. FedEx Freight or UPS Freight, crating will be required. Our charge for crate building runs between $2,500 and $7,500. LTL shippers consolidate multiple shipments into a single truck for best economy. If you choose an LTL as your shipper, we will build the crate and load your new miniSim and advise you on when and how to arrange an LTL pick up. The crate cost will appear on your final invoice.

  Shop for LTL rates:
  FedEx Freight https://www.fedex.com/en-us/online/rating.html
  UPS Freight https://www.ups.com/us/en/shipping/freight/services/ltl-freight.page

• Customer Pickup. Typically there is no charge if a customer picks up their miniSim at DSRI miniSim. No charge assumes customer does not require us to crate their sim.